Frequently Asked Questions
General Questions
Where is Kwise World Limited located?
Our headquarters is located in Ibadan, Nigeria, but we serve customers nationwide through our online store, kwiseworld.com.
How do I contact customer support?
You can reach us via email at support@kwiseworld.com or call us at +234 806 741 4548.
Orders and Payments
How do I place an order?
Browse our website, select your desired products, add them to your cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase.
What payment methods do you accept?
We accept a variety of payment methods, including debit/credit cards, bank transfers, and mobile payment options.
Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email or SMS. Use this number to track your order’s progress.
Can I cancel or modify my order?
Orders can only be canceled or modified before they are shipped. Please contact our support team immediately if you need assistance.
Shipping and Delivery
Do you deliver nationwide?
Yes, we deliver to all locations across Nigeria.
How long does delivery take?
Delivery typically takes 2-5 business days, depending on your location. For more remote areas, delivery may take slightly longer.
What are the delivery charges?
Delivery charges vary based on your location and the size/weight of the item. Charges will be displayed at checkout.
Can I pick up my order?
Yes, in-store pickup is available at our physical location. Please select this option at checkout.
Returns and Refunds
Q: What is your return policy?
A: You can return items within 2 days of purchase for a refund or exchange, provided they are in their original condition. See our full Return Policy for details.
Q: How do I initiate a return?
A: Contact us at sales@kwiseworld.com or call +234 806 741 4548 to start the return process.
Q: How long does it take to process a refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned item.
Q: Are there any items that cannot be returned?
A: Yes, items marked as final sale, personalized goods, and digital products cannot be returned.
Products and Warranty
Q: Are your products new or used?
A: We offer both brand-new and fairly used items. Each product’s condition is clearly specified on its product page.
Q: Do your products come with a warranty?
A: Yes, most of our products include a manufacturer’s warranty. Please check the product details or contact us for warranty information.
Q: How do I know if a product is in stock?
A: If a product is listed as “In Stock” on the website, it is available for purchase. For pre-order items, delivery timelines will be indicated.
Account and Privacy
Q: Do I need an account to shop on kwiseworld.com?
A: No, you can shop as a guest. However, creating an account allows you to track orders, save your preferences, and receive exclusive offers.
Q: How do I create an account?
A: Click on the “Sign Up” button on our homepage, fill in your details, and confirm your email address.
Q: Is my personal information secure?
A: Yes, we use advanced encryption and security protocols to protect your personal and payment information.
Promotions and Discounts
Q: How can I stay updated on sales and promotions?
A: Subscribe to our newsletter or follow us on social media for the latest updates on discounts and special offers.
Q: Can I use multiple discounts on one order?
A: No, only one discount code can be applied per order.
Technical Support
Q: I’m having trouble placing an order. What should I do?
A: Contact our support team via email or phone for assistance with any technical issues.
Q: What should I do if I encounter a problem with a product?
A: Reach out to our support team with your order details, and we’ll guide you on troubleshooting or initiating a return/exchange.
If you have additional questions not covered here, feel free to contact us at sales@kwiseworld.com or call +234 806 741 4548. We’re here to help!