Refund and Exchanges
At Kwise World Limited, we strive to ensure customer satisfaction by providing high-quality products and reliable services. If you are not satisfied with your purchase, you may return the item within 2 days of receiving it for an exchange or refund. Below are the terms and conditions for refunds and exchanges:
Eligibility for Refund or Exchange
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Timeframe:
- Returns must be initiated within 2 days of receiving the product.
- The product must be shipped back to us within 3 business days from the initiation of the return process.
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Condition of the Item:
- Items must be returned in their original condition, including packaging, manuals, accessories, and tags.
- Products showing signs of use, damage, or alteration may not be eligible for a refund or exchange.
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Proof of Purchase:
- A valid receipt or order confirmation must be provided to process a refund or exchange.
Non-Refundable Items
Certain items are non-refundable or non-exchangeable, including:
- Items marked as “final sale” or “clearance.”
- Personalized or custom-made items.
- Digital goods such as downloadable software or content.
- Products that are not in their original condition or missing components.
Process for Returns
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Contact Us:
- Email our support team at sales@kwiseworld.com or call us at +234 806 741 4548 to request a return or exchange.
- Provide details of the order and the reason for the return.
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Approval:
- Once your return is approved, you will receive a return authorization and shipping instructions.
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Shipping:
- Customers are responsible for the shipping cost of returning the product unless the return is due to a defect or incorrect item sent.
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Inspection:
- Once the item is received, our team will inspect it to ensure it meets the return criteria.
Refund Policy
- Refund Method: Refunds will be processed to the original payment method used during the purchase.
- Processing Time: Refunds are typically processed within 5-7 business days after the returned item is inspected and approved.
- Deductions: If applicable, a restocking fee of [Insert Percentage, e.g., 10%] may be deducted from the refund.
Exchange Policy
- Product Availability: Exchanges are subject to product availability. If the requested product is unavailable, you may choose an alternative item or opt for a refund.
- Shipping for Exchanges: Customers may be required to cover shipping costs for the replacement item.
Defective or Incorrect Items
- If you receive a defective or incorrect item, please contact us immediately. We will cover the return shipping costs and provide a replacement or full refund.
Contact Us
For any questions or concerns about our Refund and Exchange Policy, please contact:
- Email: sales@kwiseworld.com
- Phone: +234 806 741 4548
- Address: Shop 9, F.A Bel Complex, beside Klassic Restaurant, Opp Polaris bank, Abayomi, Iworoad, Ibadan, Nigeria
At Kwise World Limited, your satisfaction is our priority, and we are committed to resolving your concerns promptly and efficiently.
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